Frequently Asked Questions
What is giclée printing?
Giclée printing is a premium fine art printing process using archival pigment inks and high-quality acid free stocks to produce rich colour, sharp detail and long-lasting prints. It’s the preferred choice for artists wanting gallery-quality reproductions.
What file format should I submit for printing?
We recommend submitting your artwork as a TIFF or high-quality JPEG (quality 10 or above). These formats help preserve detail and colour for the best print results.
What resolution does my file need to be?
For the highest quality print, files should be supplied at 300 DPI at the final print size. If you’re unsure, feel free to contact us and we can check your file before printing.
How do I upload my artwork?
You can easily upload your files through our upload page on the website. If you have larger files or need assistance, just get in touch and we’ll help guide you through the process.
Do you offer proofs before printing?
Yes, we offer proofs at a discounted rate so you can check colour and quality before proceeding with the final print. It’s a great option for important artworks or first-time orders.
Which paper is best for my artwork?
Choosing the right paper depends on the style, texture, and feel of your artwork. We offer a carefully selected range of premium fine art papers and economical media options to suit different artworks and budgets. From smooth matte finishes to richly textured archival papers, each choice enhances colour, detail, and depth in its own way. If you’re unsure which paper is best for your work, we’re happy to help guide you. Explore our website to view our full paper selection.
What’s your maximum print size?
We can print up to 1600 mm wide, with custom lengths available depending on the material. This allows us to produce everything from small fine art prints to large statement pieces.
Do you offer custom Certificates of Authenticity?
Yes, we do. We create custom Certificates of Authenticity tailored to suit your artwork and brand. Choose from a range of paper options to complement your print style, and personalise your certificate with your branding, colour palette, images, or preferred design aesthetic.
Can you colour match to my original artwork?
Yes, we can colour match closely to your original artwork. Our process is designed to retain the tone, detail and character of the original piece as accurately as possible.
What type of artworks can you scan?
From pencil sketches, watercolours, ink drawings, textiles, and collages to richly textured acrylic and oil paintings, our state-of-the-art German flatbed scanner captures every detail with exceptional clarity and depth. With a 10mm depth of field, it beautifully preserves texture, brushstrokes, and dimension, creating high-quality digital reproductions that feel true to the original artwork.
What size artworks can you scan?
Our advanced large-format scanning service can capture rigid artworks up to 2 m x 3 m. We can also scan larger works when supplied rolled, making it ideal for oversized originals and detailed artworks.
Can you print and ship directly to my customers?
Yes, we offer drop shipping services for artists and businesses. We can print, package and send orders directly to your customers on your behalf.
Do you ship internationally?
Yes, we ship both within Australia and internationally. Shipping options can be arranged depending on the size and destination of your order.
How long does an order take?
Our standard turnaround time for prints is usually 3–5 working days. We can also accommodate same-day urgent jobs where possible, although surcharges may apply.
How do I get a quote?
Simply contact us with the details of your project and we’ll provide a tailored quote. We’re always happy to discuss your artwork and recommend the best options.
Do you offer bulk or trade pricing?
Yes, we offer bulk and trade pricing for larger orders and ongoing work. Please contact us to discuss your requirements and pricing options.
Are you artist-run?
Yes, Rathenart Printing is artist-run, with over 40 years of experience in art and printing. We understand the importance of faithfully reproducing artwork because we work with artists every day.
Where are you located?
We are based in Condell Park in Sydney, New South Wales. Our studio is easy to access for local artists and businesses with onsite parking for easy drop-off and pick-up.
Can I visit in person to discuss my project?
Yes, you’re welcome to visit us in person to discuss your project. Please make an appointment so we can give you the time and attention your artwork deserves.